UPDATE

CIGNA SECONDARY AND CORRECTED CLAIMS

Effective October 1, 2008, CIGNA HealthCare began processing chiropractic claims under one Global Fee of $45.00. CIGNA adopted the CPT code 98940 to use as the universal Global Fee code.

When CNC electronically submits your claims to CIGNA, the universal billing CPT code, 98940, is added to each claim so that the claims will be properly adjudicated by CIGNA.  However, when you send paper claims to CNC, such as secondary and/or corrected claims with attachments, in order for these claims to be properly adjudicated, they must ALSO include the universal CPT code 98940, together with your usual fee for that code, in addition to the actual services you provided on that visit.

In order for paper claim(s) to process at CIGNA HealthCare you must submit a claim form and place the universal billing code at the top of the service lines and include your usual charge for this code, as well as the CPT codes for the services that you provided, and submit the claim to CNC.

For example:

Please note, do not just send in claims with only the 98940 universal billing code; your HCFA form must include ALL COVERED SERVICES provided to each CIGNA member.

If you have any questions about this, please contact your CNC Provider Rep at (877) 426-2411 and she will be happy to assist you.

Thank you,

CNC