To avoid potentially serious delays in claims payment, please remind your front desk staff to obtain a current insurance ID card for each patient. We STRONGLY RECOMMEND THAT YOU OBTAIN A COPY OF THE CARD AT EVERY VISIT!   Make sure this information is updated in your computer billing software before submitting your claims. Look for any change in ID #'s including alpha prefix and plan name. This is especially important now as  plans are changing ID #’s from a social security number to a unique ID # for privacy reasons.   Remember to enter the complete ID # exactly as it appears on the ID card. Be sure to include any suffixes that are listed with the patient name, if applicable.

Please remember to continue this process THROUGHOUT THE ENTIRE YEAR as plans renew all through the year, not just in January and changes may occur at any time throughout the year. Be sure to enter the ID #’s exactly as they appear on the ID card.

If you have any questions, please use the CNC FAX INQUIRY FORM. Fax the completed form and a copy of the front and back of the ID card to CNC for assistance. We’re happy to help!

Remember to mail all claims to:

CNC
PO Box 2368
Cornelius, NC  28031