Refunds

When CNC receives a notification from the insurance company (or payor) requesting that your office refund certain monies paid to you in error,  we will fax or mail a copy of the refund request for your review.  Upon receipt, please review to determine the accuracy of the refund request.  If you agree that the refund request is accurate, please sign, date and fax the Refund Request form to CNC.  PLEASE INCLUDE A COPY OF THE EOB AND THE CNC REMIT SUMMARY CORRESPONDING TO THE REFUND REQUEST.  CNC will then issue a refund to the payor on your behalf.  Payment of the refund amount will be reflected on your next CNC remittance. We will also credit any CNC admin fees associated with the original payment to your office.  All supporting documentation will be included with your next CNC check.

If you discover that you need to refund monies received in error, either due to a mistake by the insurance company (or payor) or perhaps due to a billing error made by your office or CNC, please write a brief note explaining the problem and fax to CNC, together with the CNC Fax form.  PLEASE INCLUDE A COPY OF THE EOB AND THE CNC REMIT SUMMARY CORRESPONDING TO THE REFUND REQUEST.  CNC will then issue a refund to the payor on your behalf.  Payment of the refund amount will be reflected on your next CNC remittance. We will also credit any CNC admin fees associated with the original payment to your office.  All supporting documentation will be included with your next CNC check.